casinu Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, registering an account with, depositing funds to, or placing any wager on the casinu platform (accessible at casinu.cam and any associated subdomains or applications), you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the casinu platform and close your account if one has been created. Your continued use of casinu constitutes your ongoing acceptance of these Terms as updated from time to time.

2. Eligibility & Registration

2.1 Age Requirement

Use of the casinu platform for real-money gaming is restricted exclusively to individuals who are 21 years of age or older, as mandated by PAGCOR regulations governing casino-style gaming in the Philippines. casinu enforces this requirement at registration through age declaration and at withdrawal through KYC identity verification. Any account where the holder is found to be under 21 will be permanently closed and all funds held therein will be forfeited in accordance with applicable law.

2.2 Jurisdictional Eligibility

casinu is intended for use by players located in the Philippines. It is your sole responsibility to ensure that accessing and using the casinu platform is lawful in your jurisdiction of residence. casinu makes no representation that the platform is appropriate or available for use outside the Philippines, and accessing the platform from a restricted jurisdiction may violate local laws for which casinu bears no responsibility.

2.3 Registration Requirements

To register a casinu account, you must provide accurate, current, and complete information including your legal name, Philippine mobile number, email address, date of birth, and residential address. You warrant that all information provided is truthful and agree to update your account details promptly if any information changes. casinu reserves the right to suspend or permanently close any account where false registration information is discovered at any point.

• Only one account is permitted per individual, per household, per device, and per IP address.
• Registration using shared or public devices is undertaken at the player's own risk.
• casinu reserves the right to decline any registration at its sole discretion without providing reasons.

3. Account Rules

3.1 Account Security

You are solely and fully responsible for maintaining the confidentiality of your casinu account username and password. You must not share your login credentials with any third party under any circumstances. Any access to your casinu account using your credentials — whether authorised by you or not — is your responsibility and will be treated as your activity for the purposes of all transactions and wagers conducted.

casinu will never contact you by any channel requesting your password, OTP, or GCash / Maya MPIN. Any communication making such a request is fraudulent. Report suspected phishing attempts to casinu support immediately.

3.2 Know Your Customer (KYC) Verification

casinu is required to conduct identity verification on all accounts prior to processing withdrawals. KYC verification requires submission of a clear, legible photograph of a valid Philippine government-issued identity document. Accepted documents include, but are not limited to: PhilSys National ID, Driver's License, Philippine Passport, SSS ID, GSIS ID, and Voter's ID. Accounts that fail to complete KYC within 90 days of first deposit may be restricted from withdrawals until verification is completed.

3.3 Account Dormancy

An account is considered dormant if no login activity has been recorded for a continuous period of 12 months. casinu reserves the right to charge an administrative maintenance fee against dormant account balances. You will be notified by email and SMS before any dormancy fee is applied. Reactivation of a dormant account can be initiated by contacting casinu support.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

casinu accepts deposits and processes withdrawals via the following Philippine payment methods: GCash, Maya (formerly PayMaya), GrabPay, QR Ph, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ. The availability of specific payment methods is subject to change. Minimum deposit is ₱100 via e-wallet. Minimum withdrawal is ₱500.

4.2 Withdrawal Policy

All withdrawals are processed exclusively to the verified payment method registered to your casinu account. casinu does not process withdrawals to third-party accounts, regardless of the stated reason. E-wallet withdrawals (GCash, Maya) are processed within 15 minutes under normal operating conditions. Bank transfer withdrawals may take 1–3 banking days. casinu reserves the right to delay any withdrawal pending completion of enhanced due diligence.

4.3 Anti-Money Laundering

casinu is committed to full compliance with Philippine Anti-Money Laundering Act (AMLA) requirements. Unusual transaction patterns, rapid deposit-and-withdrawal cycling without material gaming activity, and deposits from multiple payment sources may trigger enhanced due diligence procedures. casinu is legally required to report suspicious transactions to the appropriate Philippine regulatory authorities. Accounts suspected of money laundering activity will be immediately suspended pending investigation.

5. Bonuses & Promotions

5.1 General Bonus Terms

All bonuses and promotional offers made available by casinu are subject to specific terms stated on the applicable promotion page, including but not limited to: wagering requirements, eligible games, minimum deposit thresholds, minimum odds, expiry dates, and maximum bet limits while a bonus is active. Where a conflict exists between these general Terms and a specific promotion page, the specific promotion page terms shall prevail with respect to that promotion.

• Bonus funds and winnings derived from bonuses are not withdrawable until all stated wagering requirements are fully met.
• Maximum bet with active bonus funds is ₱500 per spin or hand unless otherwise specified.
• Bonuses expire as stated — expired bonus balances are removed without replacement.
• casinu reserves the right to withdraw any bonus offer at any time prior to its being claimed.
• Players who have requested self-exclusion are not eligible for any promotional offer.

5.2 Bonus Abuse

casinu employs automated and manual review systems to detect bonus abuse, including but not limited to: duplicate account bonus claiming, matched betting on casinu using bonus funds, systematically low-risk play designed to fulfil wagering requirements without genuine gaming intent, and coordinated abuse across multiple accounts. Where bonus abuse is identified, casinu reserves the right to void all bonus funds and associated winnings, and to close the account with no obligation to return any real-money balance derived from the abusive activity.

6. Game Rules & Fairness

All games available on the casinu platform use independently certified Random Number Generator (RNG) technology or, in the case of live dealer games, physical game equipment under the supervision of certified live dealers. Published Return to Player (RTP) figures are accurate to the version of the game currently deployed on casinu and are updated when providers release material game updates.

In the event of a technical failure, disconnection, or system error during a game round, casinu will make reasonable efforts to determine the outcome of the interrupted round and credit or void the wager accordingly. casinu's decision in such matters is final. No compensation beyond the original wager amount will be paid in respect of interrupted game rounds.

Where an obvious error occurs in the display of odds, a game configuration, or a payout calculation — including errors caused by software malfunction or human configuration mistake — casinu reserves the right to void the affected wagers and return the original stake to the player's casinu account balance. casinu is not liable for losses resulting from player reliance on an erroneous display prior to the error being corrected.

7. Prohibited Conduct

The following activities are strictly prohibited on the casinu platform and constitute grounds for immediate account closure, forfeiture of all balances, and referral to law enforcement authorities where appropriate:

• Registering or operating more than one casinu account.
• Providing false, misleading, or fraudulent registration information.
• Using the platform if you are under 21 years of age.
• Using automated bots, scripts, or software to access or play games.
• Exploiting software bugs, errors, or glitches for financial gain.
• Colluding with other players in live dealer or multiplayer game formats.
• Using the casinu cashier to launder funds of any origin.
• Engaging in charge-backs or payment reversals after wagering deposited funds.
• Accessing the platform from a jurisdiction where online gaming is prohibited by local law.
• Threatening, harassing, or abusing casinu staff or other players through any communication channel.
• Attempting to circumvent geolocation, KYC, or responsible gaming controls through technical means.

8. Intellectual Property

All content, design, graphics, software, game assets, trademarks, service marks, and other intellectual property displayed on the casinu platform are the property of casinu or its licensors and are protected by applicable Philippine and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal, non-commercial entertainment purposes.

You may not copy, reproduce, republish, scrape, frame, transmit, or distribute any casinu content without the prior express written consent of casinu. Reverse engineering, decompiling, or attempting to extract the source code of any casinu software is strictly prohibited.

9. Privacy & Data

casinu collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at casinu.cam/privacy-policy. By registering a casinu account, you consent to the collection and processing of your personal data as described therein. casinu uses your data to operate your account, process transactions, fulfil KYC and regulatory obligations, provide customer support, deliver promotional communications (where opted in), and detect and prevent fraud.

casinu does not sell personal data to third parties for marketing purposes. Data is shared only with payment processors, KYC verification providers, game software providers, and regulatory authorities where legally required. For full details on data rights, retention periods, and opt-out mechanisms, please refer to the Privacy Policy.

10. Responsible Gaming

casinu is committed to providing a safe, responsible gaming environment. The platform provides the following responsible gaming tools to all account holders, accessible directly from account settings without requiring support intervention:

• Deposit Limits — Set daily, weekly, or monthly deposit ceilings. Reductions take effect immediately; increases require a 7-day cooling period.
• Loss Limits — Cap your losses over a defined period. Reductions are immediate; increases require a 7-day review period.
• Session Time Reminders — Receive an on-screen notification at a player-defined session duration.
• Cooling-Off Period — Temporarily suspend your account for 24 hours, 7 days, or 30 days. Cannot be reversed before expiry.
• Self-Exclusion — Permanently or long-term exclude yourself from the casinu platform. Minimum self-exclusion period is 6 months. casinu will not market to you during any self-exclusion period.

If you are experiencing gambling-related harm or are concerned about your gaming behaviour, please visit the casinu Responsible Gaming page for tools, resources, and support. casinu also recommends seeking guidance from qualified responsible gaming organisations operating in the Philippines.

11. Limitation of Liability

To the maximum extent permitted by applicable law, casinu and its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of data, loss of goodwill, service interruption, computer damage, system failure, or any other commercial damage arising from or in connection with your use of the casinu platform, regardless of whether casinu has been advised of the possibility of such damages.

casinu's total aggregate liability to you for all claims arising out of or related to these Terms or your use of the platform shall not exceed the total net deposits made to your account in the 90 days preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude casinu's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by casinu's negligence, or any other liability that cannot be excluded or limited by applicable Philippine law.

12. Termination & Account Closure

You may close your casinu account at any time by contacting casinu support via live chat. Any verified real-money balance remaining in your account at the time of closure (excluding bonus funds) will be returned to your verified withdrawal method, subject to standard KYC and AML checks.

casinu reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, including but not limited to circumstances involving: breach of these Terms, fraudulent activity, prohibited conduct, inability to complete KYC, regulatory direction, or commercially reasonable operational decisions. Where an account is closed for reasons other than prohibited conduct, any verified real-money balance will be returned to the player's verified withdrawal method within 10 business days.

13. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute arising from or related to these Terms, your casinu account, or your use of the platform that cannot be resolved through casinu's internal dispute resolution process shall be subject to the exclusive jurisdiction of the courts of the Republic of the Philippines.

casinu operates within the regulatory framework applicable to online gaming platforms serving the Philippine market. Players are advised to review the PAGCOR guidelines applicable to online gaming participants in the Philippines.

14. Changes to These Terms

casinu reserves the right to amend these Terms and Conditions at any time. Where changes are material, casinu will provide reasonable notice via email to the address registered on your account and/or via an in-platform notification prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page. Your continued use of the casinu platform following the effective date of any amended Terms constitutes your acceptance of the revised Terms.

If you do not agree with any amended Terms, you must stop using the platform and contact casinu support to arrange account closure and return of any eligible real-money balance before the amendments take effect.

15. Contact & Dispute Resolution

If you have any questions about these Terms, wish to raise a complaint, or need to initiate a dispute in respect of a transaction or game outcome, please contact the casinu support team:

casinu aims to acknowledge all formal complaints within 48 hours and to provide a final resolution within 14 calendar days of receipt. Where a complaint cannot be resolved internally within 14 days, casinu will notify the complainant of the expected resolution timeline and the escalation options available under applicable Philippine regulations.

For questions specifically related to responsible gaming support, account self-exclusion, or deposit limit adjustments, the casinu responsible gaming team is available through the same support channels listed above and through the dedicated Responsible Gaming page.