casinu Privacy Policy
This Privacy Policy explains how casinu collects, uses, stores, discloses, and protects the personal data of players and visitors to the casinu platform in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Please read this document carefully — it governs how your information is handled every time you interact with casinu.
How casinu Handles Your Data
Six commitments that define casinu's approach to your privacy. These summaries complement — but do not replace — the full legal text below.
casinu collects personal data strictly for defined, legitimate purposes — account operation, KYC compliance, payment processing, fraud prevention, and customer support. We do not collect data beyond what is necessary for these purposes. Browsing data and game session data are collected in aggregate and anonymised form for platform improvement only.
All personal data stored by casinu is protected using 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data within casinu's systems is restricted to authorised personnel on a need-to-know basis. Security protocols are reviewed regularly and updated in line with current standards applicable to the Philippine financial services sector.
casinu does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. Data is shared only with service providers essential to platform operation — payment processors, KYC verification services, game software providers, and fraud detection systems — and only under strict data processing agreements.
As a casinu account holder, you have the right to access, correct, and request deletion of your personal data, to object to certain processing activities, to withdraw marketing consent at any time, and to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. These rights are exercisable by contacting casinu support at any time.
casinu retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Philippine law and regulatory obligations. KYC documents are retained for a minimum of five years post-account closure as required under AMLA regulations. Marketing data is deleted upon withdrawal of consent or account closure, whichever comes first.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, casinu will notify you and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03. Notification will include details of the breach, data affected, and steps taken to mitigate harm.
- 1. About This Policy
- 2. Data Controller
- 3. Data We Collect
- 4. Legal Basis for Processing
- 5. How We Use Your Data
- 6. Data Sharing & Disclosure
- 7. Cookies & Tracking
- 8. Data Retention
- 9. Data Security
- 10. Your Privacy Rights
- 11. Children & Minors
- 12. Cross-Border Transfers
- 13. Marketing Communications
- 14. Third-Party Links
- 15. Changes to This Policy
- 16. Contact & Complaints
1. About This Policy
This Privacy Policy applies to all personal data collected by casinu through the casinu.cam website, any associated mobile web experience, customer support channels (live chat, email), and any other touchpoint through which you interact with the casinu brand. It applies to registered account holders and to unregistered visitors who browse the platform.
By accessing the casinu platform or creating a casinu account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
2. Data Controller
For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), casinu acts as the Personal Information Controller (PIC) in respect of personal data collected from players and visitors to the casinu platform. As PIC, casinu determines the purposes and means of processing your personal data and is responsible for ensuring that all processing activities comply with applicable Philippine data protection law.
casinu has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection obligations. Contact details for the DPO are set out in Section 16 of this Policy.
3. Data We Collect
casinu collects personal data in the following categories, depending on the nature of your interaction with the platform:
| Category | Data Points | Collection Context |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID type and number | Registration; KYC verification |
| Contact Data | Philippine mobile number, email address, residential address | Registration; account updates |
| Financial Data | GCash / Maya account reference, bank account details (for bank transfers), transaction history | Deposits; withdrawals; KYC |
| Gaming Data | Game sessions, wager amounts, win/loss records, bonus usage, session duration | Platform use; responsible gaming monitoring |
| Technical Data | IP address, device type, browser type and version, operating system, geolocation data | Platform access; fraud detection |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Marketing Data | Communication preferences, promotional engagement history | Marketing (where consent is given) |
3.1 Data We Do Not Collect
casinu does not collect biometric data, health data, political opinions, religious beliefs, or any other special categories of sensitive personal data as defined under RA 10173, except where expressly required by applicable AML or regulatory obligations and disclosed to you at the point of collection.
4. Legal Basis for Processing
casinu processes your personal data on one or more of the following legal bases recognised under the Philippine Data Privacy Act:
- Contractual necessity — processing is necessary to perform the contract between you and casinu (your account agreement, including game access, deposits, withdrawals, and bonus participation).
- Legal obligation — processing is necessary for casinu to comply with applicable Philippine legal requirements, including AMLA, PAGCOR-framework regulations, and NPC data protection obligations.
- Legitimate interests — processing is necessary for casinu's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and platform improvement, provided these interests are not overridden by your fundamental rights.
- Consent — where processing is based on your explicit consent (for example, marketing communications), you may withdraw that consent at any time by contacting casinu support or updating your account marketing preferences.
5. How We Use Your Data
casinu uses the personal data it collects for the following defined purposes:
- Creating and administering your casinu account, including login authentication and session management.
- Processing deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other supported Philippine payment channels.
- Conducting KYC identity verification and ongoing AML/CTF compliance monitoring as required by Philippine law.
- Detecting, investigating, and preventing fraud, cheating, money laundering, and other prohibited conduct on the casinu platform.
- Monitoring gaming activity for responsible gaming purposes, including detecting patterns that may indicate problem gambling.
- Providing customer support via live chat and email.
- Administering promotions, bonuses, and the casinu VIP loyalty program.
- Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts) to your registered mobile number and email.
- Sending promotional communications where you have opted in to receive marketing from casinu.
- Complying with court orders, regulatory requests, and legal obligations under Philippine law.
- Improving platform performance, game library, and user experience using aggregated, anonymised analytics data.
6. Data Sharing & Disclosure
casinu does not sell or trade your personal data to third parties. Your personal data may be shared in the following limited circumstances:
6.1 Service Providers
casinu engages third-party service providers to support platform operations, including payment processors (GCash, Maya, BPI, BDO, Metrobank, InstaPay), KYC and identity verification providers, game software providers (JILI, Pragmatic Play, PG Soft, WM Live, Spadegaming, and others), fraud detection services, and cloud infrastructure providers. All service providers are bound by data processing agreements that restrict their use of your personal data to the specific services they provide to casinu.
6.2 Regulatory and Legal Disclosure
casinu may disclose personal data to Philippine government authorities, regulatory bodies, law enforcement agencies, and courts where required to do so by law, court order, or valid regulatory direction. This includes mandatory reporting obligations under the Anti-Money Laundering Act (AMLA) and any applicable PAGCOR framework reporting requirements.
6.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of casinu's business, personal data held by casinu may be transferred to the relevant successor entity. You will be notified of any such transfer and its implications for the processing of your personal data prior to the transfer taking effect, where notification is practicable.
7. Cookies & Tracking Technologies
casinu uses cookies and similar tracking technologies (local storage, session storage, pixel tags) on the casinu.cam platform. Cookies are used for the following purposes:
- Strictly necessary cookies — required for the platform to function, including session authentication and security. Cannot be disabled.
- Functional cookies — remember your preferences such as language, display settings, and game lobby filters. Can be disabled without affecting core platform functionality.
- Analytics cookies — collect aggregated, anonymised data on how players use the casinu platform to support platform improvement. No personally identifiable information is included in analytics data shared externally.
- Fraud and security cookies — used to detect unusual activity, multiple account registrations from the same device, and other prohibited conduct.
casinu does not use third-party advertising cookies or behavioural targeting cookies. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent access to the casinu platform.
8. Data Retention
casinu retains personal data for the periods set out below, after which data is securely deleted or anonymised:
| Data Category | Retention Period | Basis |
|---|---|---|
| KYC identity documents | 5 years post-account closure | AMLA legal obligation |
| Financial transaction records | 5 years post-transaction | AMLA / regulatory requirement |
| Account registration data | 5 years post-account closure | Legal obligation; dispute resolution |
| Gaming session records | 3 years post-session | Responsible gaming; dispute resolution |
| Customer support communications | 3 years post-interaction | Legitimate interest; quality assurance |
| Marketing preference data | Until consent withdrawn or account closed | Consent |
| Technical / log data | 12 months | Fraud prevention; security |
9. Data Security
casinu implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, and alteration. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the casinu platform.
- AES-256 encryption for personal data stored in casinu systems at rest.
- Role-based access controls limiting personnel access to personal data on a strict need-to-know basis.
- Multi-factor authentication requirements for all casinu staff accessing systems containing personal data.
- Regular penetration testing and vulnerability assessments conducted by independent security specialists.
- Incident response procedures aligned with NPC Circular 16-03 breach notification requirements.
Notwithstanding these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your casinu account credentials and for enabling two-factor authentication, which is strongly recommended for all casinu accounts holding a real-money balance.
10. Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by casinu:
You may request a copy of the personal data casinu holds about you, including the categories of data, the purposes for which it is processed, and the third parties with whom it has been shared.
You may request correction of any inaccurate or incomplete personal data casinu holds about you. Some corrections may require re-verification of your identity before they are applied.
You may request deletion of your personal data where it is no longer necessary for the purpose collected, or where processing was based solely on consent that you have withdrawn. This right is subject to legal retention obligations that override erasure requests.
You may object to processing carried out on the basis of casinu's legitimate interests. casinu will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests and rights.
Where processing is based on your consent or contractual necessity, you may request a structured, machine-readable copy of personal data you have provided to casinu, for the purpose of transferring it to another service.
You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that casinu has processed your personal data in breach of the Data Privacy Act of 2012.
11. Children & Minors
casinu is strictly a 21+ platform. casinu does not knowingly collect personal data from individuals under the age of 21. Registration, deposits, and real-money gaming on the casinu platform are prohibited for anyone under the age of 21, as required by PAGCOR regulations applicable to casino-style gaming in the Philippines.
If casinu becomes aware that it has inadvertently collected personal data from an individual under the age of 21, that data will be permanently deleted, the associated account closed, and any balance forfeited in accordance with the casinu Terms & Conditions. If you believe that a minor has accessed the casinu platform, please notify casinu support immediately.
12. Cross-Border Data Transfers
Some of casinu's service providers — including game software providers, cloud infrastructure operators, and fraud detection systems — may process personal data in jurisdictions outside the Philippines. Where personal data is transferred internationally, casinu ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by Philippine law, including contractual obligations imposed on the receiving party.
casinu will not transfer your personal data to any jurisdiction that does not provide an adequate level of protection without first implementing appropriate safeguards and, where required, obtaining NPC authorisation for the transfer.
13. Marketing Communications
casinu will only send promotional communications — including bonus offers, tournament announcements, game releases, and VIP program updates — where you have explicitly opted in to receive marketing communications from casinu at the point of registration or subsequently via account settings.
You may withdraw your marketing consent at any time by updating your communication preferences in account settings or by contacting casinu support. Withdrawal of marketing consent will not affect the delivery of transactional communications (deposit confirmations, withdrawal notifications, security alerts, account verification messages) which are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.
14. Third-Party Links
The casinu platform may contain references or links to third-party resources for informational purposes. casinu has no control over and accepts no responsibility for the privacy practices, data handling, or content of any third-party website or service. Accessing third-party resources from the casinu platform is at your own risk, and you should review the privacy policy of any third-party site before providing it with personal information.
15. Changes to This Policy
casinu reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or casinu's data processing practices. The date of the most recent revision is displayed at the top of this page. Where changes are material, casinu will provide advance notice to registered account holders via email and/or an in-platform notification.
Your continued use of the casinu platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated Policy. If you do not agree with the revised Policy, you should stop using the platform and close your account.
16. Contact & Complaints
For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data by casinu, please contact the casinu Data Protection Officer:
casinu will acknowledge privacy-related requests within 5 business days and provide a substantive response within 30 calendar days, in accordance with the requirements of the Data Privacy Act of 2012. Where a request requires additional time to process, casinu will notify you of the extended timeline and the reason for the delay.
If you are not satisfied with casinu's response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC). The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012.
Ready to Play at casinu?
Your personal data is protected under the casinu Privacy Policy and the Philippine Data Privacy Act. Experience 700+ certified games, instant GCash payments, and 24/7 Filipino-speaking support — all on a platform built for players in the Philippines.
casinu is a 21+ platform. By creating an account you confirm you have read and accepted the casinu Privacy Policy and Terms & Conditions.
casinu — 21+ Only · Play Responsibly
casinu is a real-money gaming platform restricted to players who are 21 years of age or older, as required by PAGCOR regulations. Gambling can be addictive. Please set limits on your deposits and losses, and never wager funds you cannot afford to lose. casinu provides deposit limits, loss limits, session reminders, and self-exclusion tools to all account holders.
For responsible gaming support and resources, visit the casinu Responsible Gaming page. Ang pag-iingat ng iyong personal na impormasyon at ang responsableng paglalaro ay parehong prayoridad ng casinu.